Customer Satisfaction and Processes are the pillars of our organization. From inception, delivering quality services towards customer's satisfaction has led us to being the market leader in the businesses we operate in.

As a risk mitigation and loss prevention company, NISA Group ensures business continuity for its customers with quality services forming the core of its existence.

We have been helping customers, across industries from financial services to healthcare, achieve greater output while focusing at their security management, logistics requirements and surveillance needs.

We are experts in accelerating performance and achieving high-impact outcomes through planning our methods of implementation strategies across the entire business and customer lifecycle.

1. Planning Requirements

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research and thorough scenario plays we are able to roadmap solutions that work for customers. This includes iterating services with manpower and infusing technology, enabling higher accuracy of service satisfaction to the customers.

  • Risk Analysis
  • Strategy
  • Implementations
  • Requirement Analysis

2. TRAINING & DEPLOYMENT

We untangle complexity and connect dots while planning our service deliveries and deploying the desired services. This is where we bring the difference wherein our output— Our 360-degree focus on customers and technology approach first allow us to develop flexible solutions that scale with business needs. The above approach has enabled us to deliver to our customers with enhanced output, resulting in higher retention.

  • Manned Guarding
  • Training & Development
  • E-surveillance Services
  • Cash Management

3. MEASUREMENT AND FEEDBACK

We proactively measure our  deliverables anywhere we operate, whether in a centralized asset or distributed assets. Our processes encompass measuring our services through thousands of employees in 29 states and 6 union territories*. This allows us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

  • Solution Implementation
  • Customer Service Level Agreements
  • Process Improvements

Results you can measure.

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Expected Cost Savings for security services

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Reduction in year-over-year Operationa Expenditure through our DAM's Services

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Improvement in customer satisfaction